Communication and Grievance Mechanism
The Company has internal communication channels such as labor–management meetings, the Employee Welfare Committee, and manager’s meetings. Over the years, labor and management have operated smoothly with mutual respect for labor–management ethics; no major labor disputes occurred in 2024.
Onshore personnel
Internal Communication
Employees are our key asset for enhancing competitiveness, and a harmonious labor–management relationship is the cornerstone of sustainable operations. We are committed to a workplace that respects human rights, is free from discrimination and harassment, and provides a safe, healthy, and work–life-balanced environment. Multiple communication channels are provided to listen and respond to employees’ voices.
Labor-management Meetings
The Company has no labor union; in accordance with law, quarterly labor–management meetings are convened. Each meeting comprises three employer representatives and three employee representatives to ensure smooth proceedings, safeguard employees’ lawful rights and interests, promote understanding of Company operations and major policies, coordinate labor–management relations, and strengthen cooperation.
Employee Welfare Committee
To foster labor–management relations and provide additional benefits and assistance in special circumstances, Shih Wei has, in accordance with law, established an Employee Welfare Committee that offers marriage, funeral, maternity, and sickness assistance, as well as scholarships. The Committee
also holds birthday gatherings and grants birthday cash gifts. In addition, on special holidays, group activities, team competitions, and customized e-greeting cards are organized according to local customs to enhance collegiality and teamwork.
Opinions Exchanges
Employees are encouraged to communicate with their management through various methods and channels. Hotlines and Emailboxes are set up for different matters so that voices can be heard and answered.
Human Resources:(02)8712-1888 ext.213
Occupational Safety and Health: (02)8712-1888 ext.210, 226
Sustainability Development:(02)8712-1888 ext.225
Employee Communication: hr@swnav.com.tw
Directors:director@swnav.com.tw
Independent Director:independent_director@swnav.com.tw
Grievance Mechanism
The Company has established the “Measures for the Prevention of Sexual Harassment, Complaints, and Discipline” to ensure that employees and job applicants encountering sexual-harassment incidents in the workplace can file grievances through dedicated mailboxes and hotlines.
Pursuant to the “Occupational Safety and Health Act”, anyone who becomes aware of or witnesses workplace violence may also lodge a grievance through the same channels. All cases are investigated confidentially and, once substantiated, handled in accordance with regulations to uphold a fair and safe workplace.
Hotline: (02)8712-6686
Email: posh@swnav.com.tw
The Company will handle cases pursuant to the above procedures and reply in writing to the complainant with the investigation results to ensure proper case closure.
Seafaring Presonnel
On-board Complaint Procedures
To ensure fair, effective, and prompt handling of seafarer complaints alleging violations of the MLC 2006 that infringe seafarers’ rights, Shih Wei has established Onboard Complaint Procedures in compliance with the MLC and the laws of Taiwan (for Taiwan-flagged vessels) and Panama (for Panama-flagged vessels):
- At the time of signing the employment contract, all seafarers shall be introduced to and provided with information about the "On-board Complaint Procedures" of the company, along with relevant contact information. A copy of the "On-board Complaint Procedures" should also be displayed in public areas on the vessel for seafarers' reference
- Seafarers may submit any complaints related to alleged violations of MLC requirements in accordance with the "On-board Complaint Procedures."
- The "On-board Complaint Procedures" should seek to resolve complaints at the lowest level possible. However, in any case, seafarers have the right to directly lodge complaints with the master or, if necessary, with the appropriate external authorities
- The master has the capacity to provide impartial advice on seafarers' complaints on a confidential basis and assist seafarers in following the available on-board complaint procedures
- Any form of "retaliation" or "harassment" against seafarers who file complaints is prohibited. "Retaliation" or "harassment" includes any adverse actions taken against the seafarer for filing a complaint unless the complaint is clearly vexatious or malicious
- All complaints and the conclusions of such complaints should be documented on the "On-board Complaint Form," and copies of the records should be provided to the relevant seafarers for archiving. The master should keep the aforementioned documents in a dedicated file known as the "On-board Complaint Records Book
In 2024, after receiving an anonymous complaint, the Company promptly assigned personnel to investigate and handle the matter in accordance with procedure. The cause was identified as a failure to rectify the situation in a timely manner. Following thorough communication, the Company clarified the handling channels and the case was resolved satisfactorily.
In addition, in the event of accidents or incidents, there may be various negative impacts such as damage to the environment and habitats, damage to the company's reputation, and disruptions to operations. Shih Wei Navigation will take action according to the Safety Management System to minimize the impact of disasters. For details, please refer to Section 4.3 Occupational Safety and Health Management - Safety Management System of Shih Wei Navigation.